Training College Operations
Our Educators
Our educators are suitably qualified and experienced in accordance with the requirements of the VET Quality Framework for the delivery of nationally accredited training products. This includes holding the current requirements for training and assessment qualifications, industry competency and currency across all requirements.
Accredited Training
Alzheimer’s WA is a Registered Training Organisation. All accredited courses have an applied focus on skills development and reflective practice, enabling students to transform their own practice, and potentially that of their colleagues, enhancing quality of life for people living with dementia. Nationally accredited programs are marked with the Nationally Recognised Training logo.
All students undertaking one of our accredited courses will require a Unique Student Identifier (USI).
For more information refer to the Obtaining Unique Student Identifiers Procedure (2.2.10 )
Feedback, Complaints & Appeals
Alzheimer’s WA is committed to making sure all students are satisfied with the courses and workshops we deliver and we strive to continuously improve our services. Student and employer feedback are gathered through engagement (formal and informal) and managed through our continuous improvement process.
If a student or employers wishes to make a complaint, Alzheimer’s WA has a robust complaints resolution process outlined in our RTO Complaints Procedure (2.2.1G)
and the Student Handbook. The procedure and the handbook set out, in detail, the steps required to have a complaint lodged and managed.
Alzheimer’s WA will investigate any matter raised in a timely fashion according to our Code of Practice and the RTO Complaints Procedure (2.2.1G). If the matter is not settled between Alzheimer’s WA and the complainant, then they have the right to engage an independent arbitrator.
Formal feedback, complaints, compliments and appeals can be lodged by:
- completing the online form below
- students, via email at students@alzheimerswa.org.au
- other stakeholder, via email at education@alzheimerswa.org.au
For more information refer to the procedures below:
RTO Policies, Procedures & Documents
Prior to enrolment students should read the following policies, procedures and documents relating to the RTO operations and their enrolment conditions.
- Education and Training Policy (2.2.1)
- RTO Privacy Policy
- Student Withdrawal Procedure (2.2.1G)
- Education Fees Procedure (2.2.1B)
- Equal Opportunities to Education Sessions Procedure (2.2.1C)
- Credit Transfer Application Procedure (2.2.1E)
- RTO Complaints Procedure (2.2.1G)
- Appealing Assessment Result Procedure (2.2.1H)
- Language, Literacy and Numeracy Support Procedure (2.2.3B)
- Obtaining Unique Student Identifiers Procedure (2.2.10 )
- Recognition of Prior Learning Procedure (2.2.16 )
