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Dementia Support – Service Delivery Skill Set (Release 1) – CHCSS00095

The CHCSS00095 Dementia Support – Service Delivery Skill Set

This course is ideal to develop the education and knowledge of those staff already working with people living with dementia.

It further develops the skills required for:

  • Enhancing a person-centred approach
  • Expertly communicating with the person living with dementia
  • Recognising an unmet need
  • Responding effectively to potential conflict and complex situations

The course consists of four units:

  • CHCCCS008 – Develop strategies to address unmet needs
  • CHCCCS009 – Facilitate responsible behaviour
  • CHCCCS020 – Respond effectively to behaviours of concern

It is recommended that students have at least one of the following:

  • Hold a qualification at Certificate III level or higher in an area involving provision of direct client care or support
  • Have skills equivalent to the qualification requirement validated through a recognition of prior learning process
  • Have substantial industry experience, on the job training and development along with supervisor assessment of capacity

Please note: classroom attendance is compulsory.


CHCSS00095 Dementia Support – Service Delivery Skill Set (Release 1) (PDF)


Training Centre, Alzheimer’s WA, 9 Bedbrook Place, Shenton Park, WA 6008

The course can be provided at your facility for your convenience. Minimum numbers of attendees will apply. 

Request more information or register your interest

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