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Support at Home
Australia’s aged care system is set for a significant transformation on 1st July 2025 with the launch of the new Aged Care Act and the Support at Home program.
Support at Home Program will take the place of the current Home Care Package (HCP), offering more flexible and tailored support for older Australians living at home.
The Commonwealth Home Support Program (CHSP) will continue for now, with changes expected no earlier than 1 July 2027.
Support at Home is all about helping older people stay independent, safe, and comfortable in their own homes—so they can keep living life their way, with support when and where it’s needed most.
Important Information for Current Home Care Package Clients
- There’s no need to reapply — you will be automatically moved to the new Support at Home program on 1 July 2025.
- The transition will happen smoothly, with no action required from you.
- The Australian Government has committed to a ‘no worse off’ guarantee. If you have a Home Care Package as of 30 June 2025, you’ll continue to receive the same level of funding, and any unspent funds will carry over into the new program.
National Priority System: For Home Care Packages Approved Before 30 June 2025
- If you have been approved for a Home Care Package before 30 June 2025, you’ll receive a Support at Home budget that matches your approved level—once it becomes available.
- If you have another assessment and qualify for a higher level of care, you’ll move to that new funding classification as soon as it becomes available.
What to Expect from 1 July 2025
Support at Home brings a number of changes aimed at providing clearer, more consistent care.
Contributions
Under the new system, you may contribute to the cost of some services, while others will remain fully funded:
No contribution is required for clinical care services like nursing and physiotherapy.
Moderate contributions will apply to services that support independence, such as personal care.
Higher contributions may be needed for everyday living services like domestic help and gardening.
Contribution amounts will be based on a percentage of the service price. You’ll pay a portion, and the rest will be covered by a government subsidy. These contributions will vary depending on the service type and your individual financial situation, assessed by Services Australia.
Support at Home Services Our Support at Home services include:
• Qualified Nursing Care
• Allied Health Services
• Physio and Occupational Therapy
• Medical Appointments Support
• Meal Planning & Cooking
• Personal Care
• Household Cleaning
• Social Outings & Shopping
New Support at Home Package levels
Your care needs will be assessed and matched to one of ten funding categories:
- Eight levels of ongoing support
- Two short-term pathways for restorative care and end-of-life care
This new approach ensures your funding aligns more closely with the type and level of care you need.
| Classification Level | Annual Budget | Quarterly Budget | 10% Quarterly Care Management Fee |
Maximum Roll Over Amount per Quarter |
|---|---|---|---|---|
| Level 1 Home Care Package | $10,833 | $2,708 | $270 | $1,000 |
| Support at Home – Level 1 | $11,000 | $2,750 | $275 | $1,000 |
| Support at Home – Level 2 | $16,000 | $4,000 | $400 | $1,000 |
| Level 2 Home Care Package | $19,049 | $4,762 | $476 | $1,000 |
| Support at Home – Level 3 | $22,000 | $5,500 | $550 | $1,000 |
| Support at Home – Level 4 | $30,000 | $7,500 | $750 | $1,000 |
| Support at Home – Level 5 | $40,000 | $10,000 | $1,000 | $1,000 |
| Level 3 Home Care Package | $41,460 | $10,365 | $1,036 | $1,036 |
| Support at Home – Level 6 | $48,000 | $12,000 | $1,200 | $1,200 |
| Support at Home – Level 7 | $58,000 | $14,500 | $1,450 | $1,450 |
| Level 4 Home Care Package | $62,853 | $15,713 | $1,571 | $1,571 |
| Support at Home – Level 8 | $78,000 | $19,500 | $1,950 | $1,950 |
Questions?
We're here to help!
Pricing Guidance
From 1 July 2026, providers will only be paid after services are delivered.
Until then, providers will continue to set their own prices as they have under the current Home Care Package program.
When price caps are introduced in 2026, service prices must stay within limits set by the government, based on recommendations from the Independent Health and Aged Care Pricing Authority.
The government’s pricing framework, created in collaboration with providers, ensures transparency:
- Prices must reflect the full cost of delivering services
- Providers will be required to list standard prices on their websites and on My Aged Care by 1 July 2025
Quarterly Budgets
Your annual care funding will be split into four equal quarterly budgets.
If you don’t use the full amount in a quarter, you can carry over up to $1,000 or 10% (whichever is greater) to the next quarter.
Care and Package Management Fees
- A 10% care management fee will go toward planning and coordinating your care.
- Package management fees will no longer be charged separately—they’ll be included in the price of services.
Assistive Technology & Home Modifications
Support at Home will offer upfront access to assistive technology (AT) and home modifications (HMS) through a separate, nationally consistent funding program.
A clear list of eligible items will guide what can be funded.
If you have any unspent funds from your Home Care Package, you’ll need to use those first before accessing new AT or HMS funding.
Why choose Alzheimer's WA?
There's no place like home
Our aim is to help you or your family member stay connected and in your community, at home for as long as possible. Home-based care is our preference as it keeps you connected to your community, we won't recommend the move into residential care until it is in your best interests to do so.
Personalised Care
You are an individual which is why our community groups, Support at Home, respite care and the activities in our day houses are personalised to you, and what you would like to do. At Alzheimer's WA, we focus on person-centred care.
The Dementia Care Experts
We are experts in dementia care, from our experienced customer service officers to our supportive Support at Home package coordinators, our in-house consulting Education team and our support workers.
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Corporate Office
1/40 Subiaco Square Rd
Subiaco
WA 6008
PO Box 1509
Subiaco, WA 6904
Telephone: 1300 66 77 88
Fax: (08) 9388 2739
